Shipping & Returns Policy

1. Order Processing

Orders are processed as quickly as possible after payment has been successfully confirmed.

Processing times may vary during weekends, holidays, promotional periods, or periods of unusually high order volume.

2. Estimated Delivery Time

Most LegendSmart orders are estimated to arrive within 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, carrier, product availability, weather conditions, customs processing, or circumstances outside our reasonable control.

3. Shipping Destinations

LegendSmart may offer shipping to multiple destinations depending on product availability and carrier coverage.

Available shipping options and any applicable shipping charges will be displayed during checkout whenever possible.

4. Shipping Costs

Shipping fees, where applicable, are calculated or displayed during checkout before your order is completed.

From time to time, LegendSmart may offer free shipping promotions or special delivery offers subject to specific conditions.

5. Order Tracking

Where tracking is available, customers may receive tracking information by email or through the order details provided after dispatch.

Please allow some time for tracking information to become active after your shipment has been handed over to the carrier.

6. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Possible causes include:

• Carrier delays
• Severe weather conditions
• High seasonal order volumes
• Customs or border processing
• Incorrect or incomplete delivery information
• Remote delivery locations
• Public holidays

LegendSmart is not responsible for delays caused by circumstances outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery address.

8. Lost or Missing Packages

If tracking shows that your package has not been delivered within a reasonable period after the estimated delivery date, please contact us.

We may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

9. Damaged Orders

If your order arrives damaged, please contact LegendSmart as soon as possible after delivery.

To help us review the issue, we may ask you to provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging
• A short description of the issue

Please keep the original packaging until your claim has been reviewed.

10. Returns

We want you to be satisfied with your LegendSmart purchase. Eligible products may be returned within 30 days of delivery.

To be eligible for a return, the item should generally be:

• Unused
• In its original condition
• Returned with its original packaging where reasonably possible
• Accompanied by proof of purchase or order information

11. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, clearance, or other reasons permitted by law.

Where a product is final sale or otherwise non-returnable, this should be indicated on the relevant product page or during checkout.

12. How to Request a Return

Before returning an item, please contact LegendSmart so we can review your request and provide the appropriate return instructions.

Returns sent without prior communication may experience delays in processing.

13. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.

Original shipping charges may be non-refundable unless required by law or unless the return is due to an error on our part.

14. Refunds

Once an eligible return is received and inspected, we will determine whether the refund has been approved.

Approved refunds will generally be issued to the original payment method used for the order.

Please note that banks and payment providers may require additional time to post the refund to your account after it has been processed.

15. Exchanges

If you would like to exchange a product, please contact us before returning the item.

Exchanges are subject to product availability and the condition of the returned item.

16. Incorrect Products

If you receive a product different from the one you ordered, please contact us promptly.

We may arrange a replacement, return, or refund depending on the circumstances and product availability.

17. Customs and Import Charges

International orders may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

18. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect address or failed delivery attempts, additional shipping charges may apply before the order can be resent.

Any refund issued for an undeliverable shipment may be reduced by reasonable shipping or return costs where permitted by law.

19. Changes to This Policy

LegendSmart may update this Shipping & Returns Policy from time to time to reflect changes in our shipping practices, return procedures, carriers, products, or legal requirements.

The latest version will always be published on this page.

20. Contact Us

If you have questions about shipping, delivery, returns, exchanges, damaged products, or refunds, please contact the LegendSmart team.